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Return Policy

Returns
All sales are final. Returns or exchanges will only be accepted if you received the wrong items or defective/damaged items. 

Exchanges
If the item you receive does not fit you properly, you may exchange unworn and non-damaged items within 15 days of receipt. 

Exchanges are a limited to 1 exchange per person and is handled on a case-by-case basis. Customer is responsible for return shipping.

Items for exchange must be sent back to us for inspection and are eligible for either

  • Item Exchange
  • Store Credit

Damaged items may not be returned. Please email us at hello@koibitoclothing.com with the subject line "Exchange - Your Name" to begin your exchange process.

Incorrect or Damaged Items
Only items with manufacturing defects may be returned within 15 days of receipt. Please email us at hello@koibitoclothing.com with the subject line "Return - Your Name" to begin your return process.

Please include your order number, photos, and any additional information you may have. You'll receive an email confirmation and once we conduct an investigation we'll provide you with information on how to return your item. 

Faulty or Damaged Goods must be sent back to us for inspection and are eligible for either

  • Full Refund
  • Store Credit
  • Item Exchange

Order Cancellation/Changes
Order changes or cancellations can be made within 24 hours and prior to fulfillment. We cannot guarantee a cancellation after orders are placed.

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